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Nadeco

Account Deletion

You can delete your "Nadeco" (provided by MoonTechnica) account at any time from within the app. If you can no longer use the app, you can request deletion using the steps on this page.

Delete from within the app

  1. Open the app and go to the Settings tab
  2. Tap "Delete account"
  3. Review the notice and tap "Delete"

If you are the only owner of a family that has other members, you must transfer ownership to another member first. (If the family has no other members, its data is deleted together with your account.)

Data that is deleted

  • Account information (email address, display name)
  • All data of families in which you are the only member (pet information, documents, records)
  • Files you uploaded (document images, pet photos, etc.)

Data that may remain

  • Posts already shared to albums of families that have other members
  • Records we must retain to comply with legal obligations or prevent fraud (only for as long as necessary)

Request deletion via the web

If you can no longer use the app, open our contact form, choose "Account deletion" under Topic, enter your registered email address, and submit it.

If you prefer email, write to support@moon-technica.com from your registered email address with the subject "Account deletion request".

After verifying your identity, we will complete the deletion within 30 days in most cases and notify you of the result.